Pricing.
Simple, transparent ticketing fees.
Our fees are based on your ticket sales volume. Most clients start at around 4%, with considerably lower rates for large businesses.
Whatever your size, you get the same platform, updates and support. No nasty surprises.
How pricing works.
We base fees on your sales volume and the complexity of your programme. The bigger you are, the better your rate.
Your agreed rate is all you pay. No hidden charges, no web development needed to integrate with your website, no lock-in contracts. And you can add your own booking fees to cover all your costs.
Competitive price. Excellent service.
We have been using LBO for a number of years and have always found them extremely helpful and professional. As a Registered Charity we need to ensure our costs are low, but also that the site we use to sell our tickets is quick and easy. Little Box Office has all of this.
Waterloo and Crosby Theatre Co.
Get your best rate
Tell us about your events programme: annual ticket sales, number of events, anything else that's useful. We'll come back with a tailored rate, usually within one working day.
Things to consider when comparing ticketing providers.
Factors that can make a big difference to your bottom line.
Some platforms advertise low fees, then add extra charges later.
Watch for:
- Booking fees passed directly to customers, causing checkout friction or “fee shock”
- Per-ticket surcharges that quickly add up for high-volume events
- Per-seat or per-user fees that increase as your team grows
Little Box Office gives you full control over booking fees. We don’t add charges to your customers’ bookings, there are no per-user or per-seat fees, and you decide whether to apply your own booking fees.
Watch for:
- Booking fees passed directly to customers, causing checkout friction or “fee shock”
- Per-ticket surcharges that quickly add up for high-volume events
- Per-seat or per-user fees that increase as your team grows
Little Box Office gives you full control over booking fees. We don’t add charges to your customers’ bookings, there are no per-user or per-seat fees, and you decide whether to apply your own booking fees.
Consider how much additional work is required to launch.
Ask:
- Will you need web developers to integrate the system?
- Is branding included, or is white-labelling an extra cost?
Little Box Office gives you three options, all included. Add a booking button to your existing website that lets visitors book without leaving your page. Use our design tool alongside your existing site so the booking experience looks and feels like yours. Or use Little Box Office as your full website and ticketing platform, with everything integrated in one place.
Ask:
- Will you need web developers to integrate the system?
- Is branding included, or is white-labelling an extra cost?
Little Box Office gives you three options, all included. Add a booking button to your existing website that lets visitors book without leaving your page. Use our design tool alongside your existing site so the booking experience looks and feels like yours. Or use Little Box Office as your full website and ticketing platform, with everything integrated in one place.
Support models vary widely between providers.
Check:
- Are training sessions charged per session?
- Is ongoing support included or locked behind premium packages?
Little Box Office clients receive training and ongoing support from the moment they are onboarded, with a dedicated support team available whenever you need them.
Check:
- Are training sessions charged per session?
- Is ongoing support included or locked behind premium packages?
Little Box Office clients receive training and ongoing support from the moment they are onboarded, with a dedicated support team available whenever you need them.
Switching platforms can be costly and time-consuming.
Ask:
- Are there setup or onboarding fees?
- How long does it take to go live?
- Is data migration included?
When you switch to Little Box Office, onboarding is included and new accounts can be live within days. Migration of your live events, along with all related data including customers and orders, is included at no charge. If you also need historical data brought across, we will scope that transparently and give you a clear cost and timeline before anything starts.
Ask:
- Are there setup or onboarding fees?
- How long does it take to go live?
- Is data migration included?
When you switch to Little Box Office, onboarding is included and new accounts can be live within days. Migration of your live events, along with all related data including customers and orders, is included at no charge. If you also need historical data brought across, we will scope that transparently and give you a clear cost and timeline before anything starts.
Not all platforms treat £0 tickets equally.
Check:
- Are fees charged even when no money changes hands?
Little Box Office does not charge commission on free or complimentary tickets.
Check:
- Are fees charged even when no money changes hands?
Little Box Office does not charge commission on free or complimentary tickets.
Your needs will change over time.
Consider:
- Are you locked into long contracts?
- Are the features you need locked behind paid upgrades?
With Little Box Office you get everything from day one, new features as they're released, and no time-based contracts.
Consider:
- Are you locked into long contracts?
- Are the features you need locked behind paid upgrades?
With Little Box Office you get everything from day one, new features as they're released, and no time-based contracts.
Your audience data is one of your most valuable assets.
Ask:
- Can you export customer data freely?
- Does the provider use your data for their own marketing?
With Little Box Office, you have full ownership of your customer data, with access and export tools available at any time.
Ask:
- Can you export customer data freely?
- Does the provider use your data for their own marketing?
With Little Box Office, you have full ownership of your customer data, with access and export tools available at any time.
Checkout friction directly affects conversion.
Look for:
- Forced account creation
- Third-party branding or ads distracting buyers
Little Box Office allows guests to check out without creating an account, with only your branding shown throughout the booking journey.
Look for:
- Forced account creation
- Third-party branding or ads distracting buyers
Little Box Office allows guests to check out without creating an account, with only your branding shown throughout the booking journey.
Cash flow matters.
Check:
- Are funds held until after the event?
- Are payouts delayed or restricted?
With the Little Box Office platform, ticket revenue is sent directly to you in real time, allowing you to withdraw to your bank whenever you choose at no extra cost.
Check:
- Are funds held until after the event?
- Are payouts delayed or restricted?
With the Little Box Office platform, ticket revenue is sent directly to you in real time, allowing you to withdraw to your bank whenever you choose at no extra cost.
Unexpected changes should not create admin headaches.
Consider:
- How easy is it to issue refunds or part-refunds?
- Who controls the process?
The Little Box Office platform lets you issue full or partial refunds in just a few clicks.
Consider:
- How easy is it to issue refunds or part-refunds?
- Who controls the process?
The Little Box Office platform lets you issue full or partial refunds in just a few clicks.
A static platform quickly becomes a limitation.
Consider:
- Is the platform actively evolving and improving over time?
- Are new features released regularly or only on major upgrade cycles?
- Can customer feedback influence the product roadmap?
At Little Box Office, new features are released every eight weeks, shaped by user feedback and industry best practice and innovation.
Consider:
- Is the platform actively evolving and improving over time?
- Are new features released regularly or only on major upgrade cycles?
- Can customer feedback influence the product roadmap?
At Little Box Office, new features are released every eight weeks, shaped by user feedback and industry best practice and innovation.
A reliable platform is essential to ensure uninterrupted ticket sales and a consistent customer experience.
Consider:
- How often the platform experiences downtime or service disruption
- Whether updates are delivered without impacting day-to-day operations
- The overall reliability of the system during peak booking periods
Little Box Office is designed for high-availability performance, with a built-in queuing system to manage peak demand and ensure a smooth, stable booking experience for every customer.
Consider:
- How often the platform experiences downtime or service disruption
- Whether updates are delivered without impacting day-to-day operations
- The overall reliability of the system during peak booking periods
Little Box Office is designed for high-availability performance, with a built-in queuing system to manage peak demand and ensure a smooth, stable booking experience for every customer.
Frequently asked questions.
Most venues are up and running within a few days of signing up. We handle your seating plans as part of onboarding, and our team runs live training webinars daily so you can get confident on the platform quickly. There are no lengthy implementation projects or developer dependencies to slow things down.
Yes, and it's simpler than most people expect. There are no setup fees when you switch to Little Box Office, and our team manages the onboarding process for you. Most venues are live within days. Live data migration is included at no charge. If you also need historical data brought across, we'll scope that transparently and give you a clear cost and timeline before anything starts.
Yes. Little Box Office handles online, in-person, phone and kiosk sales from a single platform. Your box office team can sell tickets face to face, over the phone or via a self-service kiosk using the same system your customers use online, with everything managed and reported in one place.
Yes. Little Box Office is built to handle multiple venues, spaces and events from a single account. You can manage separate programmes, seating plans and reporting across different venues or departments, all from one place.
Yes. Little Box Office supports fully interactive reserved seating with custom seat maps built as part of your onboarding, at no extra charge. Customers can choose their own seats or opt for best available, where the system automatically selects the best seats for them. Whether you have a traditional theatre layout, a flexible studio space or a festival site, we'll build a map that reflects how your venue actually works.
Yes. Little Box Office supports unlimited team members with no per-seat user fees. You can create custom roles that give each person access to exactly what they need and nothing they shouldn't. That means volunteers and part-time staff can get to work confidently, without the fear of making mistakes or accessing things they shouldn't.
You can leave at any time. There are no time-based lock-in contracts and no exit fees. Your customer data belongs to you and you can export it whenever you need to. We'd rather earn your business by being genuinely useful than hold you in place with a contract.
Yes, and more thoroughly than most platforms. Little Box Office supports around 100 languages across the entire platform, not just the customer-facing booking experience but the full admin and management interface too. That means your team can work in their own language regardless of where they are based, which is particularly valuable for venues and festivals with multilingual staff or international audiences.
Yes. Little Box Office supports multiple currencies simultaneously, making it straightforward to sell tickets to local and international audiences at the same time. Your pricing, payouts and reporting all work in the correct currency for each transaction.
Yes. Little Box Office offers phone and email support seven days a week. We understand that events don't only happen Monday to Friday, and neither do the questions and challenges that come with running them. Our team is available whenever you need them.
You do. Every customer record, purchase history and contact detail collected through Little Box Office belongs to you. We never use your data for our own marketing or share it with third parties. You can export your full customer database at any time, and if you ever decide to leave, your data leaves with you.
Ready to find your rate?
Join the theatres, arts centres, festivals, and attractions already growing with Little Box Office.